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Extinguish Burnout — How to identify and address work-related burnout.




“Your Health is your Wealth”

— Annie Doorish


In the Spring of 2020, I was coaching a finance executive who did not take a step outside his house for 5 straight days (despite beautiful spring weather).


He was working longer hours and seeing his family less even though he was sharing the same four walls with them 24/7. In the years before COVID-19, work-related burnout had been a growing issue. The pandemic accelerated several trends, and near the top of the list — increased work-related stress and anxiety. According to a MetLife report in early 2020, 66% of employers expected a mental health crisis within three years.¹


We believe that the crisis is upon us and now is the time to address it.



Pre-covid stress.

The trends for workplace burnout have been in place for decades.

According to a 2019 Korn Ferry study, overall employee stress levels "have risen nearly 20% in three decades."² In the years before COVID-19, the primary drivers for our clients were:


Too many :

  • meetings

  • powerpoints (as one client said during the peak popularity of the show “Say Yes to the Dress”, for us it’s “Say Yes To The Deck”)

  • short term targets/focus on quarterly results

Too little:

  • time for innovation and creativity

  • work/life balance

  • time off and/or inability to disconnect on vacations


By the end of 2019, 67% of full-time employees in the US felt some form of work-related burnout.³ Then COVID-19 hit.


The mother of all stressors.

Nothing like a once-in-a-century pandemic to take an already challenging situation and make it worse.


While burnout rates are elevated across all levels, a survey by Development Dimensions International found that “86% of high-potential employees are feeling burnout, and they’re twice as likely to leave compared to their peers.”⁴⁵ And it’s not just employees who are burning out at record levels, so too are leaders. Many leaders are learning the hard way that while work can be remote, leadership cannot.


The same study by DDI showed that the majority of business executives don’t think they are effective at leading virtually.⁵ For many leaders, it’s their own stress and anxiety that is driving their desire to get people back to offices as soon as possible. However, many of these leaders are missing the fact that by issuing blanket policies about the return to office, they are only adding to the burnout that their employees are feeling.


A recent survey of over 4,500 global employees who worked onsite pre-pandemic and were fully remote during the pandemic revealed that, “100% of them felt some anxiety about returning to work. 77% cited being exposed to COVID-19 as their top source of anxiety, followed by less flexibility at 71% and commuting to work at 58%”.⁶



How are companies responding?

Long before Zoom Gloom existed, Unilever was pioneering the importance of employee wellness.


Seven years before COVID-19 hit, they began a journey to change their culture and incorporate mental health into their learning program. They have used both internal resources and external coaches in a coordinated program. The results have not only led to healthier employees but have had a significant impact on their business.


According to their CHRO, Leena Nair, the company has realized a $2.50 return for every $1.00 invested in employee wellness.⁷⁸


Another example of a comprehensive and visionary approach to this crisis was recently announced by Verizon Media, Kellogg Company, Snap and Spotify.


They have combined resources to launch a joint program called “Mind Together.”⁸ It’s an initiative to “address mental health and set a new standard in how employees are supported at work.” The goal is to develop awareness through improved communications, offering mental health education programs, and hosting conversations with mental health thought leaders. The four companies plan to meet regularly to share feedback, course correct and develop blueprints for future plans.



3 ways to identify work-related burnout.

How do you know if you, or a member of your team, are experiencing work-related burnout?


The Maslach Burnout Inventory - General Survey (MBI-GS) is the leading measure of burnout and has been validated over 35 + years of extensive research. The survey focuses on 3 specific areas; exhaustion, cynicism, and professional efficacy.


Exhaustion is often one of the first signs of work-related burnout and also one of the easiest to identify in yourself and in others. Keep an eye out for employees that start arriving late, and look or act unusually tired or run down. Notice statements like:

  • “I’m just so exhausted when I get up in the morning and think about facing another day at the office.”

  • “I don’t have the energy to deal with this person/that situation anymore.”

  • “I just can’t seem to keep my energy level up no matter what time I go to bed.”


Cynicism or indifference toward projects, clients, and/or co-workers is often correlated with burnout as well. Cynicism can be more difficult to detect, but can be sensed in defeated body language, think: eye-rolling, crossed arms, or mumbling under the breath; as well as through unanswered emails or phone calls. Cynicism can sound like:

  • “I really don’t care what happens with this project/that client anymore.”

  • “I used to love my job, now I can’t stand having to interact with people.”

  • “This job is making me really dislike dealing with people.”


Professional efficacy measures whether a person believes they will be effective at their work moving forward as well as a sense of satisfaction with past and present accomplishments. Lack of professional efficacy can also be subtle; some cues include submitting uncharacteristically low-quality work, missing important meetings or deadlines, or an overall sense of disengagement or distraction. A lack of professional efficacy might sound like:

  • “My work doesn’t even matter to anyone.”

  • “I don’t think I’m really accomplishing anything here; I’m just going through the motions.”

  • “What’s the point of working overtime on this, no one is going to read it anyway.”


Leaders who are in tune with their teams are more likely to notice these early signs of burnout and are therefore better able to address them more effectively.



4 ways to enhance mental health and optimize peak performance.

Educate

Awareness always precedes change.


Comprehensive and consistent educational programming can empower leaders and employees to bring awareness to areas of concern as well as arm them with the tools, resources, and confidence to address issues as they arise and before they become problematic.

  • Host regular seminars, workshops, and classes designed to illuminate and normalize common issues such as stress, anxiety, and burnout as a means to both inform and enable people to proactively address these mental health concerns.

  • Include how-to classes on effective stress reduction techniques such as yoga, meditation, and gratitude practices to give people tools to effectively manage difficult thoughts, emotions, and situations.

Set the example by attending the workshops and using the resources yourself, and watch your team follow suit.


Mindful Leadership

Mindful leaders are present and in tune with both themselves and their teams.


When challenges arise, mindful leaders approach them with curiosity and openness. Obstacles will then become an important opportunity for understanding, presence, awareness, and even large-scale transformation to take place.


Mindful leaders are able to recognize and express appreciation for the hard work and efforts of their team and are adept at delivering both positive and negative feedback with compassion and warmth. They guide with humility and grace, recognizing their own strengths and weaknesses, and have a willingness to ask for help or advice when it’s needed.

  • Implement company-wide mindfulness training sessions and weekly or even daily group meditation or ‘silent moment’ breaks.

  • Ahead of any wide-scale return to office, create a dedicated quiet space or meditation area with a no-phone policy; bonus points if you let your team see you using it.

Teams with mindful leaders experience an enhanced sense of cohesion, collaboration, and group engagement; all attributes of a secure and thriving workplace.


Shared Purpose

I (Carolyn) vividly remember my orientation days at the well-known NYC hospital I worked at in my 20’s.


Everyone, from entry-level employees to top doctors, wa