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Framing Conversations

“How do I navigate conflicted conversations?”

Award Winning

We partnered with Verizon and developed a new and unique application of technology to support personalized learning. Our Leading Teams program was the foundational piece of this learning experience.
Brandon Hall Group award
SILVER - Best Advance in Unique Learning Technology: Personalizing the Learning Experience.


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We live in a world that is volatile, uncertain, complex, and ambiguous.

Successful leaders are successful because of the conversations they have. They shift mindsets, move people to action, and are inclusive and balanced. They know that by changing the conversation, they can change minds.

Being on the wrong page, mixed messages, not getting through — what we call a ‘chocolate conversation’ — can seem like an endless, frustrating loop with no end in sight. It’s because we’re having the wrong kind of conversation. Or, we may just be having it poorly. Listening, balancing, and reframing are the ‘hows’ to a conversation that gains traction.

In the live-online Framing Conversations workshop, learn how to have better conversations that address unmet needs, establish new standards, and shape a new worldview. What you know, who you know, and who knows you are equally important. Unpack the keys to credibility, influence, and standing that drive your conversations.

What you get.

  • Manage across a matrixed, complex organization, and disrupt organizational politics.
  • Identify where conversations break down and how to work towards a different outcome.
  • Reach and affect people at all levels, by framing conversations that successfully position ideas.
  • Discover new ways to position critical conversations.

Building skill and business capability.

  • Framing Conversations is a tailored, skill-building course designed to build a business capability.
  • Learning is changing. Live-online training allows spaced learning — an easier, more natural way of learning.
  • Practical, quick learning boosts delivered to a learner’s phone support recall and skill-building.
  • You get better when you practice. Our simple tools encourage deliberate practice.
  • Topics covered: Emotional intelligence; Influence; Negotiation; Conflict management.

Our course.
Our Framing Conversations training is live-online. Designed to deliver intimacy, insight, interaction, and impact. Our facilitators are experts in creating experiences, amplifying relevance, and using stories to create a connection with the content, and ‘Aha’ moments.

Let's talk!

How to meet unmet needs

We all have different standards. These standards are driven by different worldviews. In conflicted conversations, they boil over into concerns. Learn how to address the concern first to reframe standards and get to a shared worldview that works for everyone.

How to hear a conversation

There are three ways to have — and hear — a conversation. In the Technical, Social, and Political spheres. Learn which spheres you naturally use and which ones you can strengthen.

How to shift your conversation

Now that you understand how your conversation is heard, identify what kind of conversation you need to have, and learn how to influence using a balance of all three spheres.

How to have tough conversations

Political is often seen as a “bad” word. It’s why we avoid difficult conversations. However, it’s one of the most impactful ways to have a conversation. Learn how to use the political sphere to influence and build standing.

Our course.

Learning is changing. Our Leading Teams training can be delivered in both a live and live-online setting. It’s designed to deliver intimacy, insight, interaction, and impact no matter what the delivery environment is. Our facilitators are experts in creating experiences, amplifying relevance, and using stories to create a connection with the content, and ‘Aha’ moments.

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Due to COVID-19, we have re-engineered all our consulting, training, and coaching services for remote work practices. Our facilitators, coaches, and consultants are all trained to successfully run remote meetings. We use a variety of technologies to make remote engagements effective and engaging.