It's more than improving process, systems and technology. It's about engaging and empowering employees. Equipping employees with the right tools, and focusing them on the right things, can have a massive impact on customer experience.
In this one-day Customer Experience workshop, you'll learn how to better understand your customers, put the 'human' in experience, and develop better connections.
At the end of the workshop, participants will:
Professional skills gained:
Connect your employees to your customers to create a better experience.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
Why is experience so important, and why are great brands good at it?
Decide what makes a great experience in one sentence.
Journey a mile in the customer's shoes.
Build on your core strengths to work towards an improved outcome.
Learn how to address an upset customer by identifying what they value.
Recognize and redirect customer emotions to drive a more productive and efficient experience.
Courtesy is the currency in customer conversations.