experience training | new york | fassforward

 services/ training/ experience

Make the connection between customer experience and employee experience.

Critical Thinking

Think outside the box

Learn how to think outside of the box. Re-frame your thinking by taking small steps to move from problem-solving to outcome creating.

Customer Experience

Improve customer experience

Learn how to better understand your customers, put the 'human' in experience, and develop better connections.

Our employees have a renewed energy and focus on taking care of the customer, we have absolutely seen behavior changes.


Kelley Kurtzman, VP Global Consumer Sales & Services Center

We’re always open to a conversation and would love to hear from you.

New York

629 Fifth Ave.

Pelham, NY 10803



Privacy policy

  • White LinkedIn Icon
  • White Twitter Icon
  • White Facebook Icon