Experience training.

Make the connection between customer experience and employee experience.

Critical Thinking

Think outside the box

Learn how to think outside of the box. Re-frame your thinking by taking small steps to move from problem solving to outcome creating.

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Our employees have a renewed energy and focus on taking care of the customer, we have absolutely seen behavior changes.
Kelly Kurtzman, VP Global Consumer Sales & Services Center

Customer Experience

Improve customer experience

Learn how to better understand your customers, put the 'human' in experience, and develop better connections.

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You have to translate the messages from the top for your employees (and customers), so their interpretation is both consistent with the direction of the company and meaningful to them.

 

- Rose Fass, The Chocolate Conversation.